RAYCITY-MSupport and contact
Our team is here to help. Choose the channel that suits you.
RaycityM
Mon–Fri 10:00–18:00 (Thailand time)
Within 2 business days
What can you contact us about?
- Cannot log in or sign up: tell us your username, device model and a screenshot of the message you see
- Purchases and refunds: purchases made through the App Store / Google Play must be refunded through that store under its policy. If an item did not reach your account, contact us with the receipt
- Personal data and account deletion: ask to see, correct or delete your account and data at [email protected]. We permanently delete data within 30 days after the request is confirmed
- Delete account: see the steps and what is deleted on the account deletion page
- Other: feedback, partnerships and news
Report a player or inappropriate content
The game has chat between players. If you find a player or message that is inappropriate (abusive or threatening language, cheating, account trading, or illegal content), report it to [email protected]
Please include: the reported character's name, when it happened, the message or a screenshot, and your own character name. Our team reviews reports and acts under the rules. You can also block a player in the game to stop seeing their messages immediately.
Community rules in short
- Respect other players: no abusive, threatening or demeaning language
- No cheating, cheat software or bots
- No buying or selling accounts or items for real money
- Do not share your own or other people's personal data
- Violations may lead to a warning, suspension or ban. Details are in the Terms of Service
Information that helps us reply faster
- Your username or in-game character name
- Device model, system version (for example Android 14, iOS 17) and app version
- What happened, when, and a screenshot if you have one
Estimated reply time: Within 2 business days
Support FAQ
I forgot my password. What should I do?
Email [email protected] with your username and the email you signed up with, so we can verify your identity and help you set a new password. We never ask for your current password by email or chat.
How do I install or update the game?
Download and update only from the App Store (iOS) or Google Play (Android). Make sure your device has enough free space and runs a supported system version. If the update fails, close and reopen the store or restart your device.
Can I play on mobile data?
Yes, but the game downloads a lot of data, especially when installing and updating. We recommend Wi-Fi so you do not exceed your data plan.
How do I report a bug or a freeze?
Email [email protected] with your device model, system and app versions, the steps that cause the problem, and a screenshot or video, so our team can investigate faster.
How do I report a player for inappropriate language or cheating?
Send a report to [email protected] with the character name, date and time, and a chat screenshot. See "Report a player or inappropriate content" above. You can also block a player in the game right away.
I want to delete my account and data
Send an account deletion request to [email protected] from the email you signed up with, together with your username. Once we verify your identity, we permanently delete your data within 30 days. Data we must keep by law or to prevent cheating is kept only as long as necessary (see the privacy policy).
Or follow the steps on the account deletion page.